1-Year Limited Warranty

At NYXNOOR JEWELRY, every piece is individually handcrafted and carefully inspected before shipment. We provide a one-year limited warranty from the date of delivery against eligible manufacturing defects in materials and workmanship.

What Is Covered

The warranty may cover manufacturing-related issues such as:

  • Loose stones caused by a confirmed manufacturing or setting defect, as determined after inspection by NYXNOOR JEWELRY
  • Broken prongs, clasps, or solder joints resulting from a workmanship defect
  • Structural defects in the ring or jewelry setting caused by the original manufacturing process
  • Other defects determined by us to have resulted from materials or workmanship

All warranty claims are subject to inspection and approval by NYXNOOR JEWELRY.

What Is Not Covered

The warranty does not cover:

  • Normal wear and tear, scratches, dents, or surface changes
  • Bent, misshapen, stretched, or broken bands caused by impact, pressure, or improper use
  • Damage caused by accidents, mishandling, improper storage, or failure to follow jewelry care instructions
  • Lost, chipped, scratched, cracked, or damaged gemstones caused by wear or impact
  • Damage caused by chemicals, cosmetics, perfume, cleaning products, chlorine, salt water, or excessive heat
  • Incorrect ring size selected or provided by the customer
  • Changes in personal preference, design choice, metal color, gemstone choice, or finish
  • Repairs, resizing, polishing, stone replacement, or alterations performed by another jeweler
  • Loss, theft, or disappearance of the jewelry
  • Damage occurring during unauthorized or improperly packaged return shipping
  • Natural variations in gemstone color, pattern, inclusions, transparency, or texture
  • Fading, discoloration, or wear of blackened, oxidized, plated, or specially treated finishes

Natural gemstones may contain variations in color, inclusions, transparency, texture, and pattern. These characteristics are part of the natural appearance of the stone and are not considered manufacturing defects.

Custom and Made-to-Order Jewelry

Custom, personalized, and made-to-order jewelry is covered against eligible manufacturing defects. However, the warranty does not cover incorrect measurements or ring sizes provided by the customer, design changes, gemstone preference changes, natural gemstone variations, or changes of mind after production has begun or the order has been delivered.

Warranty Claim Process

To request warranty service, please contact us within one year of the delivery date and provide:

  • Your order number
  • Clear photographs and, where necessary, a video showing the issue
  • A detailed explanation of what happened
  • Any additional information requested for assessment

Please do not return the jewelry before receiving return authorization and shipping instructions from us.

Once the jewelry is received, it will be inspected to determine whether the issue qualifies as an eligible manufacturing defect.

Warranty Resolution

Warranty approval does not automatically entitle the customer to a refund, cancellation, or full replacement. Depending on the condition of the jewelry, the nature of the issue, and the feasibility of repair, the available resolution may include repair, replacement of the affected component, or another appropriate solution determined by NYXNOOR JEWELRY.

Repair times vary depending on the nature of the issue, material availability, and the complexity of the jewelry. An estimated repair timeframe will be provided after the item has been received and inspected.

Shipping Costs

The customer is responsible for securely packaging and shipping the jewelry back to us, including return shipping charges, insurance, customs duties, taxes, and import fees.

If the claim is approved under this warranty, NYXNOOR JEWELRY will cover one standard return shipment after the approved repair has been completed.

Original shipping charges, expedited shipping charges, customs duties, taxes, and import fees are non-refundable.

Repairs Outside the Warranty

If the issue is not covered by the warranty, or if the one-year warranty period has expired, repair service may still be available for an additional fee. A repair quotation will be provided after inspection.

Warranty Limitations

This one-year limited warranty applies only to the original purchaser and is not transferable. Proof of purchase is required.

NYXNOOR JEWELRY reserves the right to determine whether an issue qualifies as a manufacturing defect based on inspection, photographs, videos, order records, and the information provided by the customer.

This limited warranty is provided in addition to any rights available to you under applicable consumer protection laws. Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited.