Shipping & Delivery Policy

1. Overview

Most NYXNOOR JEWELRY pieces are individually handcrafted and made to order. Production time and shipping time are separate.

2. Production Time

Our estimated production time is generally 3–6 weeks, depending on the design, customization, gemstone availability, material sourcing, complexity, and current order volume.

Highly customized designs, special gemstones, design revisions, or complex settings may require additional production time.

Production begins after payment has been completed and all required order details have been confirmed.

3. Shipping Time

Shipping time begins after production and quality inspection are complete. Delivery estimates shown at checkout do not include production time unless expressly stated.

Delivery estimates are provided by the carrier and are not guaranteed arrival dates.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address correction is required.

Once an order has shipped, address changes may not be possible. Additional shipping, redelivery, or return charges caused by an incorrect or incomplete address are the customer’s responsibility.

5. Tracking Information

Tracking information will be provided after the order has been dispatched. Tracking updates may take time to appear after the shipping label has been created.

6. Customs, Duties & Taxes

International customers are responsible for all customs duties, import taxes, brokerage fees, handling charges, and other government-imposed costs associated with delivery.

These charges are not included in the product price or shipping cost unless expressly stated at checkout.

We cannot declare an incorrect value, provide false customs information, or mark a commercial purchase as a gift.

7. Shipping Delays

Delivery may be delayed by customs clearance, carrier operations, severe weather, public holidays, remote destinations, incorrect address details, or other events outside our reasonable control.

Carrier delays do not automatically qualify an order for cancellation or refund.

8. Lost Packages

If tracking does not show delivery and the package appears to be lost, contact us so that a carrier investigation can be requested.

A replacement or refund will not be issued while the shipment is still in transit or while an active carrier investigation is pending.

9. Packages Marked as Delivered

If tracking shows that a package has been delivered but it cannot be located, check with household members, neighbors, reception areas, building management, and the local carrier.

NYXNOOR JEWELRY is not responsible for theft or disappearance after confirmed delivery to the address provided by the customer, except where otherwise required by applicable law.

10. Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned because of unpaid customs fees, failed delivery attempts, an incorrect address, or failure to collect the parcel, the customer may be responsible for:

• Original shipping charges
• Return shipping charges
• Customs duties and import taxes
• Storage or handling fees
• Redelivery costs

11. Warranty Return Shipping

The customer is responsible for securely packaging and shipping the jewelry to us, including return shipping, tracking, insurance, customs duties, taxes, brokerage fees, and import charges.

The customer remains responsible for the jewelry until it is safely delivered to us.

If the warranty claim is approved, NYXNOOR JEWELRY will cover one standard return shipment after the approved repair has been completed.

12. Non-Warranty Repairs

For repairs that are not covered by the warranty, the customer is responsible for shipping costs in both directions, insurance, customs charges, taxes, and any applicable repair fees.

13. Consumer Rights

Nothing in this policy excludes or limits any shipping or consumer protection rights that cannot legally be excluded or limited under applicable law.