Returns & Refunds

You may request cancellation within 72 hours of placing your order, provided that production, gemstone sourcing or customization work has not begun. Eligible cancellations made during this period will receive a full refund to the original payment method.

Cancellation requests submitted after 72 hours are not guaranteed. When a late cancellation can still be accepted, a 30% craftsmanship and material fee will be deducted from the refund to cover work and materials already committed to the order.

Please inspect your jewelry promptly after delivery. If your item arrives damaged, contains a manufacturing defect, or differs significantly from the confirmed order details, contact us within 5 calendar days of delivery.

Your message must include:

• Your full name and order number.
• A clear description of the issue.
• Detailed photographs and, when requested, a short video.
• Photographs of the parcel and packaging if shipping damage occurred.

Potential quality issues may include:

• Broken prongs or a structurally damaged ring band upon arrival.
• Loose or missing stones upon arrival.
• Incorrect metal, gemstone or design specifications.
• A substantial difference from the approved order details.

After reviewing the evidence, NYXNOOR JEWELRY may request that the item be returned for inspection. Confirmed issues will normally be resolved through repair or replacement. A full refund may be issued only when the item cannot reasonably be repaired or replaced.

The following characteristics do not normally indicate a manufacturing defect:

• Natural inclusions, patterns, transparency and color variations in gemstones such as moss agate, salt-and-pepper diamonds, moonstone, opal and other individually unique stones.
• Normal color-change behavior in gemstones such as alexandrite.
• Minor differences caused by lighting, photography, screen settings or image enlargement.
• Slight variations resulting from hand-finishing and handcrafted production.
• The jewelry appearing larger, smaller, lighter or heavier than expected when its listed measurements are correct.
• Dissatisfaction with a naturally occurring gemstone pattern when a specific stone was not selected or guaranteed in writing.
• An incorrect ring size supplied by the customer.
• Damage caused after delivery by impact, bending, improper storage, chemicals, unauthorized repair or ordinary wear.

Eligible standard, non-personalized items may be considered for return or exchange when you contact us within 30 calendar days of confirmed delivery.

Approved non-quality returns are subject to:

• A 30% restocking and craftsmanship fee.
• Return shipping, insurance, customs charges and import duties paid by the customer.
• Inspection confirming that the jewelry remains unworn, undamaged, unaltered and in its original condition.

Return or exchange requests submitted more than 30 days after delivery will not be accepted unless coverage applies under our separate 1-Year Limited Warranty.

Except where required by applicable consumer law, the following items are final sale and cannot be returned or exchanged for personal reasons:

• Bespoke or fully custom-designed jewelry.
• Engraved, personalized or specially modified items.
• Jewelry made with a customer-selected or specially sourced gemstone.
• Items altered, resized or repaired after delivery.
• Items showing wear, scratches, impact damage, missing components, contamination or other changes from their original condition.
• Items marked as final sale or otherwise identified as non-returnable before purchase.

Custom items remain covered for eligible manufacturing defects under the terms of the 1-Year Limited Warranty, even though they are not eligible for personal-reason returns.

Customers are responsible for confirming the correct ring size before ordering. A ring produced in the size shown on the confirmed order is not considered defective when that size does not fit as expected.

Resizing due to an incorrectly supplied size is not included as a manufacturing defect under the 1-Year Limited Warranty. However, you may contact us to request a resizing assessment.

• Resizing availability depends on the ring structure, setting, gemstone arrangement and requested size difference.
• Certain rings can only be resized within a limited range.
• Designs that cannot be safely resized may require partial or complete remaking at an additional cost.
• Resizing, remaking and shipping charges will be confirmed before work begins.

Every approved return must meet all of the following conditions:

• The return must be authorized by NYXNOOR JEWELRY before shipment.
• The jewelry must be unworn, undamaged and unaltered.
• The original jewelry box, packaging, certificates and included accessories must be returned when applicable.
• The package must be securely packed and sent using a trackable, insured shipping service.
• The customer must retain the tracking number and shipping receipt until the return is completed.

NYXNOOR JEWELRY is not responsible for unauthorized returns or return parcels lost, stolen or damaged during transit. Cash-on-delivery and postage-due parcels may be refused.

After an authorized return is received, we will inspect the jewelry and notify you of the outcome. Approved refunds are normally processed within 7 business days after inspection.

• Refunds are issued to the original payment method.
• Applicable restocking, craftsmanship, repair, damage or missing-item deductions will be removed from the refund.
• Original shipping fees, customs duties and taxes are non-refundable unless the return resulted from a confirmed error by NYXNOOR JEWELRY.
• Payment providers and banks may require additional processing time before the refund appears in your account.

Personal-Reason Returns

The customer is responsible for all return shipping, insurance, customs fees, import duties and related costs.

Damage or Incorrect Item Reported Within 5 Days

When an item is confirmed to have arrived damaged, defective or materially different from the order, NYXNOOR JEWELRY will provide specific return instructions. Reimbursement or coverage of reasonable standard return shipping will be confirmed in writing before the item is sent.

Warranty Service After the Initial Inspection Period

For approved warranty claims, the customer is responsible for shipping the jewelry to NYXNOOR JEWELRY. After an approved repair is completed, NYXNOOR JEWELRY will cover one standard return shipment to the customer.

This Returns & Refunds Policy applies primarily to cancellations, delivery issues and eligible returns following receipt of an order. It is separate from the NYXNOOR JEWELRY 1-Year Limited Warranty.

After the applicable return period has ended, eligible manufacturing defects may still qualify for repair under the warranty. The warranty does not normally cover:

• Normal wear, scratches or accidental damage.
• Incorrect sizing supplied by the customer.
• Natural gemstone inclusions or color variations.
• Damage caused by improper use, chemicals or storage.
• Unauthorized repairs, alterations or resizing.
• Gradual fading or wear of blackened, oxidized, plated or other surface finishes.

Please review the complete 1-Year Limited Warranty before submitting a warranty request.