Privacy Policy

1. Who We Are

NYXNOOR JEWELRY operates this online store and is responsible for the personal information described in this Privacy Policy. Our store is hosted on Shopify, which provides the e-commerce platform we use to offer our products and Services.

For privacy questions or requests, email us at nyxnoorjewelry@gmail.com .

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact and account information: name, email address, telephone number, billing address, shipping address, and account details.
• Order and transaction information: products viewed or purchased, order number, transaction history, delivery details, returns, refunds, and payment status.
• Custom-design information: ring size, gemstone and metal choices, engraving text, design preferences, reference images or files, and messages you choose to send us.
• Payment information: payment and billing details processed by Shopify and third-party payment providers. We do not store full payment card numbers on our own servers.
• Communications: emails, contact-form submissions, customer-service requests, reviews, survey responses, and other communications with us.
• Device and usage information: IP address, browser and device type, operating system, cookie identifiers, approximate location, pages viewed, searches, clicks, cart activity, referring pages, and interactions with the Services.
• Marketing preferences: newsletter subscriptions, consent records, cookie choices, and advertising preferences.

Please do not provide personal information about another person unless you have permission to do so.

3. How We Collect Information

We collect personal information:

• Directly from you, such as when you place an order, create an account, request a custom design, subscribe to emails, or contact us.
• Automatically, through cookies, pixels, log files, and similar technologies when you browse or use the Services.
• From service providers and partners, such as Shopify, payment processors, shipping carriers, fraud-prevention providers, analytics providers, and advertising partners.

4. How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, and improve the Services;
• Process payments, fulfill orders, create custom jewelry, and arrange delivery;
• Confirm specifications and communicate about design, production, shipping, returns, refunds, and warranty service;
• Create and manage customer accounts and wish lists;
• Respond to questions and provide customer support;
• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
• Measure site performance, understand customer preferences, and improve our products and marketing;
• Send promotional communications where permitted, subject to your choices;
• Comply with legal, tax, accounting, regulatory, and contractual obligations; and
• Establish, exercise, or defend legal claims.

5. Legal Bases for Processing

If the laws of the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction requiring a legal basis apply, we process personal information under one or more of the following bases:

• Contract: to take steps at your request and perform our contract with you, including processing and delivering your order.
• Legitimate interests: to operate and improve our business, secure the Services, prevent fraud, provide support, and understand how customers use our store, provided those interests are not overridden by your rights.
• Consent: for marketing, non-essential cookies, personalized advertising, or other processing where consent is required. You may withdraw consent at any time.
• Legal obligation: to comply with laws, lawful requests, tax and accounting requirements, and consumer-protection obligations.

6. Shopify and Payment Processing

Our store is hosted by Shopify. Shopify may process personal information when you browse our store, use Shop or Shop Pay, create an account, or complete a purchase. Shopify’s processing is also governed by its own Consumer Privacy Policy .

Payments are handled by Shopify and/or other payment providers available at checkout. These providers process payment information under their own privacy notices and security requirements. NYXNOOR receives transaction details needed to manage your order but does not store your full payment card number on its own servers.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Commerce and technology providers, including Shopify, hosting, account, website, email, and customer-support providers;
• Payment and fraud-prevention providers that authorize transactions and help protect customers and our store;
• Production, fulfillment, and delivery providers that help create, package, insure, track, and deliver orders;
• Analytics, marketing, and advertising partners that help measure performance and present relevant content, subject to applicable consent and opt-out requirements;
• Professional advisers, such as accountants, insurers, auditors, and legal advisers;
• Government authorities or other parties when required by law, valid legal process, or to protect rights, safety, property, and the integrity of the Services; and
• Business transaction participants in connection with an actual or proposed merger, financing, restructuring, sale, or transfer of all or part of our business, subject to appropriate safeguards.

Service providers are permitted to use personal information only as necessary to provide services to us or as otherwise allowed by law and their applicable privacy terms.

8. Cookies and Similar Technologies

We and our providers may use cookies, pixels, local storage, and similar technologies for purposes including:

• Strictly necessary functions, such as checkout, cart, security, account access, and remembering privacy choices;
• Functionality, such as remembering preferences and improving your shopping experience;
• Analytics, such as measuring visits, traffic sources, and site performance; and
• Advertising, such as measuring campaigns or presenting more relevant advertising where permitted.

You can manage non-essential cookies through the cookie banner or privacy controls shown on our website and through your browser settings. Blocking certain cookies may affect some features. Your choices may be specific to the browser and device you use.

9. Targeted Advertising, Sale, and Sharing

We do not sell personal information for money. However, our use of certain analytics or advertising technologies may be considered a “sale,” “sharing,” or processing for targeted advertising under some privacy laws. Where those laws apply, you may opt out through our cookie or privacy controls, by using a legally recognized browser-based opt-out preference signal where supported, or by contacting us.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link in the message. Opting out of marketing does not stop transactional messages about your order, account, or customer-service requests.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to complete orders, provide support and warranty service, maintain business and transaction records, comply with legal, tax, and accounting obligations, prevent fraud, resolve disputes, and enforce agreements.

Retention periods vary depending on the type of information, our relationship with you, legal requirements, and whether the information is needed for an ongoing claim or investigation. When information is no longer required, we will delete or anonymize it where reasonably practicable.

11. International Data Transfers

NYXNOOR, Shopify, and our service providers may process personal information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we rely on recognized legal transfer mechanisms and appropriate safeguards, such as adequacy decisions or standard contractual clauses.

12. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

• Know whether we process your personal information and access a copy of it;
• Correct inaccurate or incomplete personal information;
• Request deletion of personal information;
• Restrict or object to certain processing;
• Receive certain information in a portable format;
• Withdraw consent, without affecting processing carried out before withdrawal;
• Opt out of targeted advertising or certain sale or sharing of personal information where applicable; and
• Appeal a decision or complain to your local data-protection authority where applicable.

To submit a request, email nyxnoorjewelry@gmail.com with the subject line “Privacy Request.” Please describe your request and the email address or order information associated with your interaction with us. We may ask for information reasonably necessary to verify your identity. You may use an authorized agent where permitted by law, but we may request evidence of the agent’s authority.

We will respond within the period required by applicable law and will not discriminate against you for exercising a privacy right. Certain rights are subject to legal exceptions; for example, we may retain information required for tax, accounting, fraud-prevention, dispute-resolution, or other lawful purposes.

13. Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children below the minimum age established by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

14. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. Please protect your account credentials and contact us if you suspect unauthorized activity involving your information.

15. Third-Party Links

The Services may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for their content, security, or privacy practices. We encourage you to review their notices before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. The revised version will be posted on this page with an updated “Last updated” date. Where required, we will provide additional notice of material changes.

17. Contact Us

For questions, complaints, or requests relating to privacy, contact:

Privacy Contact — NYXNOOR JEWELRY
Email: nyxnoorjewelry@gmail.com
Website: nyxnoorjewelry.com

If you are located in the EEA, United Kingdom, or Switzerland, you may also have the right to lodge a complaint with the data-protection authority in your country or region.